Your privacy is important to us. This Privacy Policy covers how we collect, use, disclose, transfer, and store your personal information. In addition to this Privacy Policy, we provide data and privacy information imbedded in our products for certain features that ask to use your personal information.
Please take a moment to familiarize yourself with our privacy practices and contact Resident System if you have any questions.
You may be asked to provide your personal information anytime you interact with or contact Resident System or a Resident System affiliated company in ways compatible with this Privacy Policy. Resident System may share this information with an affiliate company with which it engages in joint marketing activities. This data may also be combined with other information to provide and improve our products and services. When required by law, we may share your information to respond to legal process or protect customers.
You have choices when it comes to the technology you use and the information you want to share. Many of our products and services require some personal data to provide good services and proper support. You are not required to provide the information that we have requested, but, if you decide not to share your information, we might not be able to deliver proper services or respond to any queries you may have.
When you create a Resident System ID, purchase a product, connect to our booking service, contact us for any information or request an estimate and repair service, we may collect some information like your name, mailing address, phone number, email address, contact preferences, device identifiers, IP address, location information and credit card information.
When you share your content with family and friends using Resident System products and services, or invite others to use our services, Resident System may collect the information you provide about those people such as name, mailing address, email address, and phone number. Resident System will use such information to fulfill your requests, provide the relevant product or service, or for anti-fraud purposes.
The personal information we collect allows us to keep you posted on Resident System’s latest product or special events, software updates, security and troubleshooting. If you don’t want to be on our mailing list, you can opt out anytime by contacting us.
We may use your personal information to help us create, develop, and improve or personalize our products and services. We use information about you to personalize your computer configuration to enhance your productivity and enjoyment. We use data to troubleshoot and diagnose product problems, repair customers’ devices, and provide support services. We may also use your personal information to advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you relevant offers.
We may use your personal information, including date of birth, to comply with the law to verify your identity and help us determine appropriate services. For example, we may use date of birth to determine the age of Resident System account holders and ensure we meet our obligations to protect children’s privacy.
We may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Resident System, you may not opt out of receiving these communications.
We may use your personal information to carry out your transactions with Resident System. We process payment information to provide customers with product estimates or repair and use contact information to deliver online services.
With your explicit consent, we may collect data regarding customer activities on our website, including computer usage, computer configuration or issues. This information allows us to provide more useful information to our customers and to understand which parts of our website, products, and services can be improved.
We may obtain personal information from third parties. The data we obtained from sources outside Resident System is protected according to the practices described in this Privacy Policy, plus any additional restrictions imposed by the source of the data. We may receive your personal information from other individuals if they have shared their content with you using Resident System products or invited you to participate in Resident System services. We may also validate the information provided by you when creating a Resident System ID with a third party for security and fraud prevention purposes.
We may share your personal information to complete any transaction or provide any product or service you have requested and authorized. Resident System websites and services may contain links to third-party websites or offer services hosted on a network environment outside our own. For example, you agree to share your data when you request computer servicing and repair using an online service or application hosted by a third-party provider. When you provide payment data to purchase a service, we will share payment data with banks and other entities that process payment transactions or provide other financial services.
We may exchange your personal information to carry out a service discount with an affiliated business partner. If you are approved for a discount, your account will be governed by Resident System and our affiliated company respective privacy policies. Personal information will only be shared by Resident System to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.
It may be necessary to retain, access, transfer, disclose, and preserve your personal data for purposes of national security, law enforcement, legal process, litigation, and/or requests from public and governmental authorities. Additionally, in the event of a reorganization, merger, or sale we may transfer all personal information we collect to the relevant third party.
Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.
Resident System takes the security of your personal information very seriously and is committed to protecting the content and privacy of such information. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. We use computer systems with limited access housed in facilities using physical security measures to store your personal data.
Resident System protect highly confidential data (such as a credit card number or password) during transit over the internet using encryption. Resident System complies with applicable data protection laws, including applicable security breach notification laws.
You can access and control your personal information that we have obtain by using Resident System online tool or contacting Resident System. You can request access to your contact information and preferences to verify the accuracy or to have your data erased unless Resident System is required to retain it by law or for legitimate business purposes. We may decline to process requests that are frivolous or represent a risk to the privacy of others. We may also decline deletion or access requests if we believe doing so would undermine our legitimate use of data for anti-fraud and security purposes. Where the online tool is not currently available for access requests in your region, a request may be made directly to Resident System.
We take extra precautions to protect the privacy and safety of children using Resident System products and services. We do not deliver advertising to children whose birthdate on their contact information identifies them as under 16 years of age. Individuals under the age of 16 are not permitted to create their own Resident System IDs, unless their parent provided a verifiable consent as part of the child account creation process. At any time, parents may request to access, update, or delete data associated with their child’s Resident System ID by contacting us.
If we learn that we have collected the personal information of an individual under 16 years of age, or equivalent minimum age depending on jurisdiction, the account and all information will be deleted as soon as possible.
If you have any questions or concerns about Resident System’s Privacy Policy or data processing, or if you would like to make a complaint about a possible breach of local privacy laws, please contact Resident System.
Resident System may update this Privacy Policy when necessary in response to feedback from customers and the industry or modifications in our services, activities or policies. Whenever we update this Privacy Policy, a notice will be posted on our website along with the updated document.
Created: July 8, 2018